Refund policy
RETURN & REFUND POLICY
At AVESA, every piece is created with intention. We take pride in offering thoughtfully designed accessories and want you to feel confident in every purchase.
MADE-TO-ORDER PRODUCTS
Each AVESA case is produced specifically for your order. Because our products are made to order, we do not accept returns or exchanges for changes of mind, incorrect device selections, or personal preferences.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Your satisfaction matters to us.
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
To help us resolve the issue, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and any damage
Once reviewed, we will arrange an appropriate resolution, which may include a replacement or refund at no additional cost.
ORDER CANCELLATIONS
Orders may be canceled before production begins. Once an order has entered production, cancellation may no longer be possible.
If you need to request a cancellation, please contact us as soon as possible.
REFUNDS
Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.
YOUR CONSUMER RIGHTS
Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.
CONTACT US
For assistance with an order, please contact AVESA through the contact information provided on our website.